Rights & Responsibilities
You Have the Right to the Best Care
In respecting patient’s rights, we pledge to provide care consistent with our Core Values: Professionalism, Compassion, Quality, Responsibility and Safety. These embrace openness to sensitive interactions, enhanced communication, accountability and promotion of increased awareness and respect for our diversity.
These values are expressed by all of our staff in a competent, confidential, compassionate and consistent manner, while striving toward greater excellence in meeting professional standards of care, and in respect for the dignity of each person.
We are committed to being a healing presence, providing quality care and spirited service. All patients at Little Company of Mary Hospital and Health Care Centers have the following rights and responsibilities regardless of age, level of comprehension, language, disability, race or religion. It is our goal to protect and promote the following patient rights and responsibilities:
As a patient at Little Company of Mary, the parent or guardian of a patient who is a minor, or the guardian of an adult patient, you have the right to:
- Considerate and respectful care at all times.
- Be well-informed about one’s possible treatments and likely outcomes; to be involved in care planning, treatment and health care decisions.
- Participate in physical, mental, spiritual, emotional and cultural assessments of needs and interventions.
- An environment where the use of restraints is reduced whenever possible, and in which the dignity and rights of patients are maintained at all times. Based upon assessment of the patient, use of restraints always will be the least amount and least restrictive.
- Participate in appropriate assessment and management of pain by providers of patient care.
- Receive impartial access to treatment and accommodations without regard to race, gender, national origin, religion, physical handicap, sexual orientation or ability to pay for care.
- Complete and current information concerning diagnosis, treatment and prognosis, as well as the proposed treatment, the risks and benefits involved, and the medically reasonable alternatives and their accompanying risks and benefits. If you refuse a recommended treatment, you will receive other needed and available care. Your religious beliefs and cultural practices will be respected as they affect medical treatments. Informed consent, autonomy and the right to self-determination are the basis for decisions.
- Consent or refuse to take part in experimental treatment and research affecting care.
- Privacy during the course of examination, treatment or procedure.
- Confidentiality of information and medical records and case conferences will be respected, unless one has given permission to release information or reporting is required by law. Have information regarding advance directives concerning treatment or a designated surrogate decision-maker.
- Be involved in end-of-life decisions, participate in case conferences, ethical decisions and organ donation. A designated agent can exercise these rights on your behalf, or surrogate decision-maker if the patient lacks decision-making capacity, is legally incompetent or is a minor.
- Prompt notification of your hospitalization to a family member or representative, as well as your personal physician.
- Know the names and roles of the people providing treatment and care.
- Access and review medical records within a reasonable time frame and have information explained, except when restricted by law. Receive care in a safe setting and be free from all forms of abuse and harassment. Seclusion or restraint will not occur unless clinically indicated.
- Receive effective patient and family education, which promotes optimal health outcomes and healthy behaviors. Upon request, obtain information about staff assignments and staff training from the nursing unit supervisor.
- Communication with people both in and outside of the hospital, verbally and in writing. Access to an interpreter will be provided or made available by asking your nurse.
- Spiritual care that is available 24 hours a day. It is respectful of your dignity, values, philosophy and cultural needs. It is sensitive to preferences and informed choices in health care.
- Upon request, receive an itemized explanation of patient bill for hospital services. Be informed of rules and practices that affect treatments, charges and payment methods. Financial counselors also are available.
- Expect Little Company of Mary Hospital and Health Care Centers to provide the necessary health services to the best of its ability; treatment, referral or transfer may be recommended or requested, and the patient will be informed of the risks, benefits and alternatives.
- Information regarding continuity of care after discharge.
- File a complaint or formal grievance on issues relating to patient rights without fear of retribution. Initial concerns/ complaints are addressed by the employee or manager. If not resolved, they are referred to the nursing supervisor or vice president over the area where the complaint originated. In addition, patients are welcome to send a complaint letter to Administration at 2800 W. 95th St., Evergreen Park, IL 60805. Complaints may be directed to the nursing supervisor and the Illinois Department of Public Health Hotline at 1.800.252.4343 or TTY 1.800.547.0466. Patients also have the right to file a formal complaint with The Joint Commission. The public may contact The Joint Commission’s Office of Quality and Patient Safety to report any concerns or register complaints about a Joint Commission-accredited health care organization by mail at 1 Renaissance Blvd., Oakbrook Terrace, IL 60181, by fax at 630-792-5636 or online at www. jointcommission.org, then click “Report a Patient Safety Event.”
You are responsible for:
- Providing information about your health, including past illnesses, hospitalizations, and use of medicines including herbs or over-the-counter drugs.
- Asking questions or clarifications when information and instructions are unclear.
- Following your treatment plan recommended by the physician.
- Participating in ongoing assessment of rating your pain intensity.
- Being considerate of the rights of other patients and respectful of their property.
- Providing accurate insurance information and/or working with financial counselors to arrange for appropriate payment for services provided.
- Recognizing the effect of lifestyle on your personal health.
- Participating in promoting a safe, clean environment.
- Following hospital rules and regulations affecting patient care and conduct as set forth in this guide.
Concerns? If you have concerns about the care you or your loved one is receiving, please speak with your doctor or nursing supervisor. If you feel that your issue isn’t resolved, contact our patient advocate directly through the Patient Action Line (PAL) at 708.229.6043 or dial ext. 6043 from your hospital phone. Please do not hesitate to call the PAL line if you have a comment, complaint or compliment.