Voices of LCMH

Richard Falzone

Dear Dr. Kern,
On Tuesday, May 4, 2010 I had an appointment in the Sleep Disorder lab for a sleep study.
This was a
follow up to a new oral appliance I have been fitted with. This followed an
unsuccessful attempt seven years ago using CPAP.

When I arrived at the sleep lab, I was warmly greeted by all of the technicians. I was
assisted through the sleep study process by Anna Kusmider
. She has an excellent bedside
manner; she is very professional and courteous in performing her tasks and is extremely
pleasant and personnel
.

I just wanted to send you a short thank you note acknowledging her courtesy and
professionalism, two things we seem to see less and less of in many of today's dealings
with people.

Sincerely,

Richard Falzone


DEC

12

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