Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions About My LCMH Health

 

What if I need Help?

Please call the My LCMH Health Patient Portal Hotline at 708-229-5350 and leave a message and you will be helped by the end of the next business day.

 

How do I communicate my medical concerns?

Call your doctor for any medical concerns.  IF YOU ARE EXPERIENCING AN URGENT PROBLEM OR MEDICAL EMERGENCY, PLEASE CALL YOUR PHYSICIANS OFFICE OR 911 IMMIEDIATELY.

 

How do I get the complete set of my medical records?

You can obtain your medical records by calling the Medical Records Department at 708-229-5200.

 

Can I also see my family member’s health records?

Yes, this is called Proxy Access.  For a child under 12, this allows a parent or legal guardian to log into their personal My LCMH Health account and then view information regarding their child.  Per State and Federal guidelines, after the child reaches age 12, parents or legal guardians will need an additional authorization signed by the child  to have access to the child’s medical record information.

 

Once a child turns 18, a parent can only access the child’s patient medical record information with the patient’s authorization.  It is also possible to request access to another adult’s health record if you help manage that adult’s medical care.  For more information please contact the Medical Records Department at 708-229-5200.

 

What if I don’t know my Medical Record Number?

To obtain your Medical Record Number, you will need to come to the Medical Records Department at the hospital.  Please remember to bring your ID.

 

How soon can I see my results?

You can see your results within 36 hours of your discharge from the hospital.



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