Sign language, interpreting services and other auxiliary aids are available free of charge for hearing and speech impaired patients - as well as those for whom English is not their primary language. The Pacific Interpreters Company is available around the clock, everyday. Just ask our nurse for assistance. Complaints may be directed to the nursing supervisor and the Illinois Department of Public Health Hotline, 1.800.252.4343 or TTY 1.800.547.0466.