Little Company of Mary Hospital and Health Care Centers

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For Patients

Phone Numbers    Your Bed Call Button Interpreter  Your Gown Telephone Meal Service Balloons, Mail & Flowers Education Folder Personal Belongings Television Baby Alumni and Photos Beauty and Barber Craft Cart
Gift Shop Library Newspapers Cafeteria Chapel  Tobacco Policy Rights and Responsibilities Patient Rights Patient Responsibilities
Sus Derechos y Responsabilidades Derechos del Paciente Responsabilidades del Paciente  Health Care Safety
Preventing Infection Your Opinion Your Health Care Team Your Physician Nursing Staff Your Care Partner 
Laboratory Phlebotomist Environmental Services Community Service Advocate Registered Dietitian Clinical Pharmacist
 Pastoral Care - Chaplain

Our entire staff of dedicated professionals is committed to your physical, emotional, and spiritual health. Concern for every aspect of a patient's well being is one of our hallmarks. For nearly 80 years Little Company of Mary has earned a reputation for delivering trusted, compassionate care in a convenient and pain-free manner. Every patient who receives services at a Little Company of Mary facility is offered a copy of our Notice of Privacy Practices.

We'd like to share our vision with you…to be the most convenient hospital in the Southwest Chicago area for physicians and their patients. To capture what we mean by our vision in our marketing, you'll see our new theme: "In Pursuit of Pain-Free Health Care" on communications you receive from us. While we realize there is likely going to be a certain level of pain with most medical procedures, Little Company of Mary is committed to finding new ways to reduce pain with minimally invasive techniques as well as eliminating the hassles inherent with obtaining medical services. 'Pain-free' also refers to the way you access medical care, such as reducing the 'pain' of parking; scheduling an appointment and waiting for your test results.

Phone Numbers
Click Here for a pdf file of frequently called Little Company of Mary phone numbers.

Your Hospital Bed
Your bed is electronically operated and a member of your health care team will explain its operation to you. Please do not get in or out of bed without help, unless you have been told by your nurse or physician that you may do so. Should your condition warrant it, the side rails may be in the up position for your safety. Please do not attempt to raise or lower the rails yourself. Ask your nurse to assist you.

Calling for Assistance
Your call button is located within easy reach of your bed. A member of your health care team will show you how to use it. If you require assistance, press the call button. A member of your team will respond as quickly as possible.

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Interpreter Services
Sign language, interpreting services and other auxiliary aids are available free of charge for hearing and speech impaired patients - as well as those for whom English is not their primary language. The Pacific Interpreters Company is available around the clock, everyday. Just ask our nurse for assistance. Complaints may be directed to the nursing supervisor and the Illinois Department of Public Health Hotline, 1.800.252.4343 or TTY 1.800.547.0466.

Your Hospital Gown
For your convenience, gowns are provided for you. Your favorite robe and slippers from home will come in handy when you are able to get out of bed. You will not need street clothes until the day of your discharge.

Your Telephone
All patient rooms are equipped with a telephone for incoming and outgoing calls. Local calls within an eight-mile radius of the Hospital are free of charge. For 708 area codes, dial 9+seven-digit number. Dial 9+1+773+seven-digit number for most Chicago area numbers. For all other calls outside of the eight-mile radius, dial '0' to contact the Hospital operator who will connect you to the number you are calling. Also specify where your call is to be charged - your home, a calling card, a credit card number or collect.

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Specialized telephone equipment and services for patients with physical disabilities or impaired hearing are available through the Telecommunications Department. Dial '0' for assistance. To contact you from outside the hospital, your family and friends must dial 708.422.6200, wait for the recorded message, then dial your four-digit room number. If your room number has three digits (i.e., 528), your caller must dial your bed number first, then your room number or ask the operator for assistance.

Meal Services
Your meals are prepared with care and attention to the details of your dietary restrictions and/or requirements. Meal service is approximately as follows:

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Breakfast

8:00 a.m.

Lunch

12:00 p.m.

Dinner

5:00 p.m.

Balloons, Mail, Packages and Flowers
For the safety of patients and caregivers, latex balloons are not allowed anywhere in the Hospital. Any type of balloon is not allowed in infants' rooms for their protection. A Little Company of Mary volunteer will deliver your mail, packages and flowers promptly to your room. For infection control purposes, we cannot allow vases of flowers or live plants in our intensive care unit. Mail received at the Hospital after your discharge will be forwarded to your home.

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Patient and Family Education Folder
The folder that contains this booklet and other information from your nurse is yours to take home and is included as part of your room orientation. If you have not received it, please inform one of your caregivers.

Personal Belongings
We recognize that it can be very comforting to have some familiar items from home in your room, but we ask that you keep personal items to a minimum for your own safety. The Hospital is not responsible for personal items or money kept by patients in their rooms. Keep enough money on hand to pay for newspapers and items you may want from the gift shop.

We urge you to send extra money and all valuables home with a friend or family member or place them in the Hospital's vault. To store valuables, call the Security Department at extension 5313. Please note that patients are prohibited from bringing electrical appliances into the hospital for their safety and that of others. To ensure proper identification of your belongings, you can ask your nurse to label items such as glasses and false teeth.

Your Television
Patient rooms are equipped with television service free of charge. All network channels are available as well as the Patient Television Network / Channel 4. Channel 4 includes health education programs, patient services listing, daily masses, chapel services and interfaith meditations. To turn off your television, hold down the large TV button on the control near your bedside. After it skips through the next three to four channels, it will turn off.

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Special Services:

Baby Alumni, Baby Photos, Brahm's "Lullaby"
Every baby born at Little Company of Mary is a part of our 'baby alumni' and shares in the prayers offered by the Little Company of Mary Sisters. The Auxiliary records all baby alumni who are enrolled by a parent or guardian. Also, all new moms and dads are given the opportunity to have their newborns photographed, after which they are given information needed to

purchase their baby's first photo. Because the birth of a child is a very special event at Little Company of Mary, we herald each new arrival with Brahm's 'Lullaby.' When you hear the brief musical interlude over the Hospital's public address system, the Hospital family shares in the celebration of your baby's new life.

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Beauty and Barber Services
Beauty/Barber services are available upon request for men and women. To schedule services, please call the Volunteer Resources Office at extension 5280. Fee is determined at the time of service.

Craft Service
Little Company of Mary volunteers distribute craft projects to patients who feel well enough to participate in a creative project. Call extension 5280 and a volunteer will visit your room with a selection of crafts.

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Gift Shop
The 2800 Gift Shop is located on the main floor of the Hospital near the cafeteria. It offers a wide variety of magazines, toiletries, toys, flowers, cards, candy, gifts and boutique items. Our volunteers will deliver most items you request. Call extension 5088.

Library Service
Paperback books and magazines are available to all patients who would like to spend some time reading. Please call extension 5280 and a volunteer will bring reading material to your room.

Newspaper
You may purchase newspapers from the 2800 Gift Shop. Call extension 5088 and a paper will be delivered to your room.

Cafeteria
Visitors are invited to dine in Café 95, the Hospital cafeteria located on the main floor of the Tower Building. The cafeteria provides full food service Monday - Friday, breakfast 6:30 a.m. - 10:00 a.m., lunch 11:00 a.m. - 2:00 p.m., and dinner 4:30 p.m. - 7:00 p.m. Café 95 is open everyday providing self-serve items from 6:30 a.m. - 7:00 p.m. Food and beverage vending machines also are available 24 hours a day in Café 95.

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Hospital Chapel
All are invited to visit the Hospital Chapel located on the first floor near the Business Office. The serenity of the Chapel can offer a peaceful reprieve for those coping with the illness of a loved one. The Chapel is open from 7:00 a.m. until 9:00 p.m. Masses are celebrated Monday through Friday at 3:30 p.m. All Chapel Services are televised on Patient TV Network Channel 4.

Little Company of Mary's Tobacco-Free Policy
Little Company of Mary maintains a tobacco-free environment. Tobacco use is strictly prohibited on all Hospital property for all employees, visitors and inpatients.

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Your Rights and Responsibilities
In respecting patient's rights, we pledge to provide care consistent with our Core Values: Professionalism, Compassion, Quality and Responsibility.

These embrace openness to sensitive interactions, enhanced communication, accountability and promotion of increased awareness and respect for our diversity.

These values are expressed by all of our staff in a competent, confidential, compassionate and consistent manner, while striving toward greater excellence in meeting professional standards of care and in respect for the dignity of each person.

We are committed to being a healing presence, providing quality care and spirited service. All patients at Little Company of Mary Hospital and Health Care Centers have the following rights and responsibilities regardless of age, level of comprehension, language, disability, race or religion. It is our goal to protect and promote the following patient's rights and responsibilities:

Patient Rights
As a patient at Little Company of Mary, the parent or guardian of a patient who is a minor, or the guardian of an adult patient, you have the right to:

1. Considerate and respectful care at all times.

2. Be well informed about one's possible treatments and likely outcomes; to be involved in care planning, treatment and health care decisions.

3. Participate in physical, mental, spiritual, emotional and cultural assessments of needs and interventions.

4. An environment where the use of restraints is reduced whenever possible and in which the dignity and rights of patients are maintained at all times. Based upon assessment of the patient, use of restraints always will be the least amount and least restrictive.

5. Participate in appropriate assessment and management of pain by providers of patient care.

6. Receive impartial access to treatment and accommodations without regard to race, gender, national origin, religion, or ability to pay for care.

7. Complete and current information concerning diagnosis, treatment and prognosis, as well as the proposed treatment, the risks and benefits involved and the medically reasonable alternatives and their accompanying risks and benefits. If you refuse a recommended treatment, you will receive other needed and available care. Your religious beliefs and cultural practices will be respected as they affect medical treatments. Informed consent, autonomy and the right to self-determination are the basis for decisions.

8. Consent or refuse to take part in experimental treatment and research affecting care.

9. Privacy during the course of examination, treatment or procedure.

10. Confidentiality of information and medical records and case conferences will be respected, unless one has given permission to release information or reporting is required by law.

11. Have information regarding Advance Directives concerning treatment or a designated surrogate decision maker.

12. Be involved in end of life decisions, participate in case conferences, ethical decisions, and organ donation. A designated agent can exercise these rights on your behalf, or surrogate decision maker if the patient lacks decision making capacity, is legally incompetent or is a minor.

13. Prompt notification of your hospitalization to a family member or representative as well as your personal physician.

14. Know the names and roles of the people providing treatment and care.

15. Access and review medical records within a reasonable time frame and to have information explained, except when restricted by law.

16. Receive care in a safe setting and be free from all forms of abuse and harassment. Seclusion or restraint will not occur unless clinically indicated.

17. Receive effective patient and family education, which promotes optimal health outcomes and healthy behaviors.

18. Upon request, obtain information about staff assignments and staff training from the nursing unit supervisor.

19. Communication with people both in and outside of the hospital, both verbally and in writing. Access to an interpreter will be provided or made available by asking your nurse.

20. Spiritual care that is available 24 hours a day. It is respectful of your dignity, values, philosophy, and cultural needs. It is sensitive to preferences and informed choices in health care.

21. Upon request, receive an itemized explanation of patient bill for hospital services. Be informed of rules and practices that affect treatments, charges and payment methods. Financial counselors are also available.

22. Expect Little Company of Mary Hospital and Health Care Centers to provide the necessary health services to the best of its ability; treatment, referral or transfer may be recommended or requested and the patient will be informed of the risks, benefits and alternatives.

23. Information regarding continuity of care after discharge.

File a complaint or formal grievance on issues relating to patient rights. Initial concerns/complaints are addressed by the employee or manager. If not resolved, they are referred to the Nursing Supervisor or Vice President over the area where the complaint originated. In addition, patients are welcome to send a complaint letter to the President of the Hospital, Dennis Reilly, at 2800 W. 95th Street, Evergreen Park, IL 60805.

Patients also have the right to file a formal complaint with Illinois Department of Public Health and/or Joint Commission. The public may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by either calling 1.800.994.6610 or e-mailing complaint@jointcommission.org .

Patient Responsibilities:
You are responsible for:

1. Providing information about your health, including past illnesses, hospitalizations, and use of medicines including herbs or over-the-counter drugs.

2. Asking questions or clarifications when information and instructions are unclear.

3. Following your treatment plan recommended by the physician.

4. Participating in ongoing assessment of rating your pain intensity.

5. Being considerate of the rights of other patients and respectful of their property.

6. Providing accurate insurance information and/or working with financial counselors to arrange for appropriate payment for services provided.

7. Recognizing the effect of lifestyle on your personal health.

8. Participating in promoting a safe, clean environment.

9. Following Hospital rules and regulations affecting patient care and conduct as set forth in this guide.

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Sus Derechos y Responsabilidades
Nosotros respetamos los derechos de los pacientes y prometemos proporcionar atención medica de acuerdo con nuestros valores, que son: profesionalismo, compasión, calidad y responsabilidad.

Estos valores abarcan: la sensibilidad a acciones rec'procas, la comunicación compleja, responsabilidad y promoción de conciencia, y respeto a nuestra diversidad.

Nuestros valores son expresados por todos nuestros empleados, demonstrando conciencia, cortes'a, confidencialidad, compasion, y consistencia, y con deseo de superar nuestros estandares profesionales de cuidados y de brindar respeto a la dignidad de cada persona.

Nos comprometemos a ser una presencia sanativa, proporcionando cuidado de calidad y servicios espirituales. En Little Company of Mary Hospital and Health Care Centers, todos los pacientes tienen los siguientes derechos y responsabilidades sin importar su edad, su nivel de entendimiento, invalidez, idioma, raza o religión. Nuestra meta es proteger los siguientes derechos y responsabilidades de los pacientes:

Derechos del Paciente
Como paciente, padre o guardian de un paciente menor de edad o un paciente adulto en Little Company of Mary Hospital and Health Care Centers, usted tiene el derecho de:

1. Recibir cuidado considerado y respetuoso.

2. Estar bién informado acerca de su posible tratamiento y de las posibles consequencias; estar involucrado en el planeamiento de cuidados, tratamientos y decisiones de salud.

3. Participar en evaluaciones f'sicas, espirituales, mentales, emocionales, culturales, y acerca de sus necesidades intervencionales.

4. Un lugar donde el uso de modos de contenimiento es redusido cuando posible. La dignidad y derechos de el paciente seran mantenidos siempre. Si al assesar el paciente, y es indicado que necesita modos de contenimiento, lo minimo y el modo menos restrectivo sera usado.

5. Participar en evaluaciones por proveedores del cuidado del paciente acerca del manejo de dolor.

6. Recibir acceso imparcial a tratamiento y alojamiento sin importar su raza, nacionalidad, religión, sexo o abilidad de pagar por los ellos.

7. Información completa y al corriente en lo que se refiere a su diagnóstico, tratamiento y prognóstico, asi como tratamiento propuesto, los riesgos y beneficios involucrados, las alternativas médicas razonables con sus respectivos riesgos y beneficios.

8. Poder rehusar o dar su consentimiento para participar en tratamientos experimentales o investigaciones que puedan afectar su cuidado.

9. Privacidad durante el curso de la examinación, tratamiento o procedimiento.

10. La información confidencial de su expediente medico y la conferencia de su caso seran respetadas, a menos que usted haya dado permiso para que demos de alta la información, o si el reportaje de esta es requerido por la ley.

11. Recibir información relacionada con instrucciones acerca del tratamiento por adelantado, o designar a una persona para que la reciba y tome la decisión.

12. Poder hacer decisiones acerca de terminar la vida y de donar órganos, asi como tomar decisiones éticas y participar en conferencias del caso medico. Estos derechos pueden ser llevados a cabo a favor de uno por un agente designado o por un substituto a favor del paciente si el paciente no tiene la capacidad de hacer una decisión, es legalmente incompetente o es un menor de edad.

13. Notificación inmediata de su hospitalización a un miembro de su familia o representante, incluyendo a su doctor personal.

14. Saber los nombres y la capacidad de las personas que le proveen su tratamiento y cuidados.

15. Tener acceso a su expediente médico y poder revisarlo en un per'odo rasonable de tiempo, y tener el derecho de recibir explicaciones acerca de él, excepto cuando ésta información sea limitada por la ley.

16. Recibir cuidados medicos en un area segura y libre de todas formas de hostilidad y abuso. Seclusión o refrenamiento no ocurrian al menos que sean indicados clinicamente.

17. Usted y su familia tienen derecho a recibir educación que promueva el mejor resultado de salud y de conducta saludable.

18. A petición, oblenga información sobre las tareas del personal y la capacitación del personal del gerente de la unidad de enfermeria.

19. Atención espiritual está disponible 24 horas al dia y se ofrece con respeto a su dignidad, valores, filosof'a, y necesidades culturales. La atención se brinda con sensitividad a sus preferencias y de acuerdo con la elección de cuidados médicos.

20. Cuando sea pedido por usted, recibirá una explicación detallada de su factura del paciente por servicios provistos/recibidos en el hospital. Usted será informado de las regulaciones y prácticas que afectan el tratamiento, cargos, y métodos de pago. Consejeros de finanza están a su disposición en el hospital.

21. Little Company of Mary Hospital and Health Care Centers le proporcionará los servicios de salud necesarios a lo mejor de sus habilidades. Tratamientos, referencias o transferimientos pueden ser recomendados o pedidos, y el paciente será informado de los riesgos, beneficios o alternativas.

22. Recibir información acerca de la continuidad de cuidados despuós de salir del hospital.

23. Como registrar una queja/preocupacion en relacion a los derechos del paciente.

24. Un empleado o administrador inciara su queja/preocupacion. Si su queja no es resuelta debera ser referida al supervisor de enfermeria o al Vicepresidente del area donde se origino la queja. Además, los pacientes son libre de mandan una carta de la queja al Presidente del Hospital, Dennis Reilly, en 2800 W. 95th Street, Evergreen Park, IL 60805.

Los pacientes tambien pueden registrar su queja formal con el Departamento de Salud Publica de Illinois o con la Comision Adjunta de Acreditacion de organizaciones de cuidado de salud. El publico pueden ponerse en contact con la oficina de Control de Qualidad de la Comision Adjunta para reportar o registrar una queja acerca de organizaciones accreditadas de cuidado de salud llamando al number 1.800.994.6610 o por correo electronico a complaint@jointcommission.org .

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Responsabilidades del Paciente
Usted tiene la responsabilidad de:

1. Proveer informacion acerca de su salud, incluyendo enfermedades pasadas, hospitalizaciones, y uso de medicamentos incluyendo remedios de hierbas, o remedios vendidos al por mayor.

2. Hacer preguntas o pedir clarificaciones cuando la informacion o instrucciones no estan claras.

3. Seguir las instrucciones de su cuidado recomendadas por el doctor.

4. Participar en evaluaciones regulares acerca de la intensidad de su dolor.

5. Tener consideración de los derechos de otros pacientes y respetar sus art'culos personales.

6. Proveer información correcta acerca de su aseguración, asi como trabajar con consejeros de finanza del hospital para coordinar pago de los servicios provistos de manera apropiada.

7. Reconocer los efectos que el estilo de vida tiene en la salud de uno.

8. Participar en promover un medio ambiente sano y limpio.

9. Obedecer las reglas y regulaciones del hospital que afectan el cuidado de los pacientes que proporcionamos en esta gu'a.

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How You Can Contribute to Health Care Safety
Remind caregivers to confirm their identity before administering medication or initiating treatment. 

Ask your physicians, nurses, all other health care providers, and all visitors to wash their hands as they enter your room.

Speak up if it appears the caregiver has you confused with someone else.

Confirm that caregivers have all the information needed to provide safe care.

Ask questions about your care plan, including discharge instructions.

Remind caregivers to mark the site of a procedure.

Verify that everyone knows about your health history.

Ask caregivers to explain why a test or treatment may be needed.

Request assistance when getting out of bed.

Tell caregivers about any prescription medicines, over-the-counter medicines and herbal products you are taking, as well as any allergies you have.

Be alert to medication side effects, including itching, swelling or trouble breathing, and tell caregivers about reactions.

Speak up if a situation feels unsafe or seems out-of-the-ordinary.

Take notes and ask as many questions you think are necessary.

If you are taking medications after discharge, read the label and make sure the medication and directions on the label are what your doctor ordered.

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Preventing the Spread of Infection
Without proper precautions, germs can easily spread among patients, visitors and staff. That's why Little Company of Mary has a program to prevent the spread of infection. Your cooperation is vital. The program includes special measures. Signs may be placed outside your room to remind everyone about special precautions. If you need to go to another part of the hospital, certain precautions like masking the patient will be done to prevent the spread of infection in public places. Visitors and staff coming into your room may need to wear gloves and gowns. Gowns, gloves and masks must be removed before leaving the room. Everyone must wash his or her hands before and after patient visits. Ask the health care staff to explain the reasons for any precaution. Remember these precautions may seem extreme but they are designed for everyone's well-being.

Your Opinion Matters
Throughout your entire stay with us, we encourage comments and suggestions from you as well as from your family and friends. We consider this to be the best way to measure our effectiveness and performance in delivering quality health care. Please do not hesitate to bring your concerns or special needs to the attention of any member of our staff.

You may contact our community service advocate directly through the Patient Action Line (PAL) at 708.229.4900 or dial extension 4900 from your hospital phone. Please do not hesitate to call the PAL line if you have a comment, complaint or compliment.

As part of our continuous quality improvement measures, you may receive a patient satisfaction survey after returning home. Please know that your confidential evaluation will help us to improve our services. Our goal is to provide very good care so we will be deserving of a high rating of five on our satisfaction surveys.

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Thank you for giving us the opportunity to serve you and for helping us to better meet the needs of all who seek our care.

Your Health Care Team
Little Company of Mary employs a 'Partners in Care' patient care delivery method. Partnership, along with a team approach by patient caregivers, enhances patient satisfaction and utilizes staff skills more efficiently. For example, if you would like a glass of water, ring your call button; any of the team members may assist you.

Your Physician
The physician who admitted you is your health care team 'leader.' He/she is responsible for directing your plan of treatment.

Your Nursing Staff
Nursing care at Little Company of Mary is provided by staff who are committed to the Hospital's mission of excellence in the ministry of health care. As key members of your team, your nurses provide 24-hour care. The nurse manager also will visit you during your stay. All nursing staff can be identified by their badges.

Your Care Partner
Little Company of Mary care partners assist the nurses in providing patient care and enhancing patient comfort. They wear light blue pants and solid blue or print tops, and also can be identified by their badges.

Your Laboratory Phlebotomist
This team member will perform your blood draws. All laboratory phlebotomists can be identified by their badges and their all black uniforms.

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Your Environmental Technician
Environmental Services (EVS) technicians are responsible for the cleanliness of your room. All EVS technicians can be identified by their identification badge and royal blue uniforms. Please feel free to ask your EVS technician for assistance.

Your Community Service Advocate
Little Company of Mary's community service advocate is here to serve as a supportive resource to listen to you. If you have any compliments or complaints, during your stay, please first communicate them to your nurse or nurse manager who is happy to listen to your needs. If you are not comfortable with this, please do not hesitate to contact our community service advocate through the Patient Action Line (PAL) at 708/229-4900 or extension 4900 from your Hospital room phone.

Your Registered Dietitian
Registered dietitians are available to provide nutrition counseling to those patients who have special dietary requirements. Nutrition counseling is individualized education to teach you how to follow the modified diet that has been ordered by your physician. Your diet is an important part of your health care. Please remember that some medications alter your taste of foods. Food and/or beverages should not be brought to you without your physician's approval.

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Your Clinical Pharmacist
All of your medications prescribed during your stay at Little Company of Mary will be reviewed by a clinical pharmacist. Your medications also are screened by a state-of-the-art computerized system. The clinical pharmacist works with your physician(s) and the nursing staff to ensure optimal care and appropriate drug therapy.

Your Pastoral Care Representatives
Chaplains are available 24 hours a day to meet your physical, spiritual and emotional needs for healing. We can help you identify issues and talk about feelings, such as loss, crisis, helplessness, pain and suffering. Chaplains will provide information on Advance Directives, end of life care and choices, or resolve ethical issues. Special religious or cultural needs will be considered and, if possible, accommodated during your stay. All patients are offered spiritual support. Catholic patients are offered daily Communion and the opportunity for sacraments. We are here to pray for you and with you and to offer a calming pastoral presence during your care. We welcome clergy from all denominations to visit members of their congregation who are patients, with your approval. Dial '0' and ask the operator to connect you to the chaplain on duty or dial extension 5480 from your room phone.

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Copyright © 2008 Little Company of Mary Hospital and Healthcare Centers 2800 W. 95th St, Evergreen Park, IL 60805 l 708.422.6200